1. Product type
TNET Weather is a digital product — a one-time purchase of prepaid forecast-analysis credits with a fixed validity window. There is no subscription and no recurring charge. No physical goods are shipped.
2. Full refund window — 7 days
You may request a full refund within 7 days of purchase, no questions asked — simply email us and we will process the refund.
This voluntary 7-day window applies whether or not you have used the credits. If a refund is issued, remaining paid credits from that purchase are cancelled.
3. After 7 days
After the voluntary 7-day window, refunds are generally unavailable under this policy. Unused credits remain available until they expire with the purchased pack. If a technical issue prevents you from using purchased credits, contact us and we will work to find a fair resolution.
Nothing in this policy limits any mandatory consumer rights available under applicable law or Creem's Buyer Terms. Where those rights provide additional remedies or a longer statutory withdrawal period, those rights continue to apply.
4. How refunds are processed
All refunds are processed through Creem (Armitage Labs OÜ), our Merchant of Record. Creem handled your original payment and will process the refund to the same payment method. Typical processing time:
- Refund initiated: within 3 business days of your request.
- Funds returned: 5–10 business days after initiation, depending on your bank or card issuer.
5. How to request a refund
Email [email protected] from the email address you used at checkout. Please include:
- Your purchase date (or the Creem order/invoice number, if available).
- The pack you purchased.
- A brief reason (optional, but helps us improve).
We aim to respond to all refund requests within 3 business days.
6. Chargebacks
Please contact us before initiating a chargeback (dispute) with your bank. This gives us an opportunity to resolve delivery, access, or billing issues directly and promptly.
As Merchant of Record, Creem reserves the right to issue refunds within 60 days of purchase at its discretion to prevent chargebacks.
7. Exceptions
In rare circumstances (e.g. the Service was completely unavailable and prevented you from using purchased credits due to an issue on our end), we may offer a refund or credit outside of the standard policy. These are handled on a case-by-case basis — please reach out and we will do our best.
8. Contact
For any refund-related questions, email [email protected].